A. Brand’s thought leadership
A year into the pandemic, Oasia Residence along with our parent company, Far East Hospitality Management, continue to focus on training, mentorship, and rotation programmes to develop team members into leaders. As shared by our Chief Executive Officer, Mr. Arthur Kiong, in a Business Times article published in November 2020, our goal is to “lead through anxiety with peace, purpose, and preparedness”.
In the Business Times article, Mr. Kiong highlighted the need to adapt quickly in order to come out of this pandemic stronger. He advises leaders to over-communicate for peace of mind, remind management and staff of their purpose, and prepare thoroughly for the new normal.
In January 2021, Mr. Kiong shared his insights on a SID Directors’ Bulletin, about the long-term future of Singapore’s tourism and how the definition of good service will evolve from “compliance of expectations” to “experience creation” as there will be greater emphasis on soft skills and the ability to deliver unique and enjoyable guest experiences.
Mr. Kiong was also interviewed in The Business Times on February 2021, on reinventing travel experiences through “Rethinking hospitality: 3Cs for hotels to heed”, and how this approach will create pent-up demand for international travel when the crisis is finally over.
These thought leadership articles reflect our approach to hospitality, not just with our guests but with our staff as well. On The Daily Dose, our internal newsletter, we regularly recognize and commend staff who always demonstrate kindness, go above and beyond to help others, and take exemplary care of guests. We also have a dedicated social media account managed by our Learning and People Development Team, to connect with staff and reinforce “Acts of Grace” values.
In times of fear and crisis, we learnt an important lesson: as Mr. Kiong puts it, “Unless we look after others, we cannot get out of this crisis alone.” By maintaining confidence and leading with kindness and service, we offer our guests a reprieve from the uncertainty of daily life. And along the way, we hope to set the standard for hospitality in the new normal.
B. Oasia Residence Singapore’s Achievements
Oasia Residence has continued to exceed industry benchmarks of guest satisfaction. We consistently receive outstanding and excellent ratings on hotel-booking platforms.
Still, Oasia Residence Singapore continues to raise its standards and levels of excellence year after year. This tireless commitment to top-notch service and continuous improvement is evident in the awards we’ve received over the years:
Excellent Service Award by The Singapore Hotel Association
● New2021: 3 Star, 6 Gold, 7 Silver
● New2020: 2 Star, 1 Gold, 5 Silver
● 2019: 3 Star, 3 Gold, 4 Silver
● 2018: 2 Star, 2 Gold, 2 Silver
● 2017: 3 Star, 2 Gold
HRM Asia Reader’s Choice Award
New2020: GOLD award for Best Serviced Apartment – By Property
HR Vendor of the Year by Human Resources magazine
2019: Best Serviced Apartment Company category
● NewTripAdvisor Traveller’s Choice Winner (2021)
● 5/5-star rating across 161 reviews
● TripAdvisor Traveller’s Choice Winner (2020)
● Traveller Review Award 2020 with an average rating of 8.9 out of 10 (Excellent)
● Traveller Review Award 2019 with an average rating of 8.9 out of 10 (Excellent)
Far East Hospitality
2019: Best Front Office Team
Far East Organisation
New2020: Service Excellence Award – Cycle 2 Winners